Privacy Policy

What personal data we collect and why we collect it

Order details

We store details entered during checkout, such as name, address, email and phone number, for the purpose of processing your order. We may use these details to contact you regarding your order. We do not use these details for marketing purposes.

Payment Details

We do not collect or store payment details. All payments are processed via a third party, such as Paypal or Stripe. We accept payment via Paypal, Visa, Mastercard and American Express.

Contact forms

Any details entered into our contact form are stored and used solely for the purpose of contacting you regarding your query.

Cookies

We use cookies to improve your browsing experience.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our shop provider, WooCommerce, uses cookies to track changes to user cart data. No personal information is stored within these cookies.

We use Google Analytics to track visits to our website. Google Analytics uses cookies to provide information about how our website is used. Please see below for more details.

The payment gateway Stripe uses cookies to function effectively. Please see below for more details.

You can manage the use of cookies in your browser settings. Please note that blocking all cookies is likely to have a negative impact on your browsing experience and means you will not be able to use all the features of our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We use Google Analytics to track visits to our website. Google Analytics collects certain user information, such as IP addresses, in order to tell us how our website is being used. This allows us to improve our overall site experience. You can read about how Google uses this data here.

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.¬†You can find Paypal’s privacy policy here, and Stripe’s here.

We do NOT share your personal data with other third parties for marketing purposes.

How long we retain your data

We do not routinely erase user details provided during checkout or via our contact form. However, you have the right to request that we do so. Please contact us at info@mate-tea.co.uk to request that your data be erased.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact us at info@mate-tea.co.uk to request that your data be erased.

For any other queries regarding our privacy policy, please contact us at info@mate-tea.co.uk